Client care
At your service
Our concierge answers every message personally — usually within a few hours, and always within 24.
Quick answers
Before you write
Can I change or cancel my order?
Write to us as soon as possible — ideally within 12 hours of ordering. If your bed has not yet been dispatched, we will gladly update or cancel your order free of charge.
Where is my order?
Use the tracking link in your shipping confirmation email, or sign in to your account. Learn how to track your order.
How do I start a return?
Send us your order number using the form above and choose “Returns & refunds” as the topic. We will reply within 24 hours with your return instructions.
How do I make a warranty claim?
Choose “Warranty claim” as the topic, add your order number and describe the issue. We may ask you to reply with a few photos so we can resolve it quickly.